Feature Requests

Can we add a Source Description tag so that when creating email templates, we can use the same one for (example) KBB ICO and CARFAX ICO customers, or the same used car email regardless of the source, but still name the source in the email.

We need to have the ability to choose more than one email from the customer info in one email without having to cc them. Sometimes, customers and buyers need to be on the email, and I'm forced to cc them. It's not efficient.

Customers often have more than one email address per household or vehicle. Having the ability to send a single email to all of those addresses at once increases the probability it will be read and acted upon.

Increased incoming email security and filtering to a spam folder. Large number of incoming phishing and spam emails in the untracked folder with no way to block or mass 'mark as read' ton clear them.

We are not able to see the email signatures populating on the user's end of the emails being sent manually to customers. This creates confusion with our team and they aren't able to tell if it is actually working correctly or not. Attached is a screenshot showing it doesn't populate with the signature automatically on the user's end. When sending the email, it does show to the customer.

When creating emails, I use spacing, but it does not reflect in the final email that is sent to the customer. It seems as if all of my paragraphs are running together with no spacing in between.

With our location, we have some auto-included signatures and embeds that we append to our email. I usually like to review these for accuracy, and would greatly benefit from being able to see a preview of the email before hitting the send button!

Ability to send a reply to a customer(UNDER OUR NAME, as a drop down) even though another user initiated the first email. It greys this out when another email user has initiated the conversation. This enables us to keep the same dialog going, instead of starting another email.

When a clients email box is full, the system shouldn't automatically delete the email. Just because the email inbox is full now doesn't mean we won't be able to ever contact them via email again

Example: All of my customers that need to be sent "Come Test Drive" email, if I have 25 people that need this email on my DAILY TASK I would like to have an option to select those customers and "Send ALL" that specific menu email. I can save more time this way. Since the email prompt is there I should be able to select all customers from my "TASK" that day and then send that prompt to ALL of those customers that are in my Queue under the suggestion email.. This would be a phenomenal time saver instead of having to choose each individual customer manually. It would literally save 4 to 5 hours a day when you have 300 tasks sometimes.