Feature Requests

I would like an option to delay an email from sending out. For example, after leaving a voicemail, I would like to schedule the system to send a template email 10 minutes later.

Can we add a Source Description tag so that when creating email templates, we can use the same one for (example) KBB ICO and CARFAX ICO customers, or the same used car email regardless of the source, but still name the source in the email.

I"d love a way to email customers a list of recommended vehicles as opposed to going to our company website to select each individual vehicle and hyperlinking. Example: lead on Certified Pre-Owned Range Rover Sports. Send a group of all our CPO Sports through Drive Centric to customer in email. Much like clicking on the car icon in an email, but selecting multiple vehicles instead of one. Thank you!

It would be helpful to have additional functionality with previously sent emails - resend, reply, and forward. This is helpful for when customers report not receiving them or they need it resent. Currently, following up on outgoing emails requires creating a new email, but having additional functionality would streamline conversations by keeping emails together.

Increased incoming email security and filtering to a spam folder. Large number of incoming phishing and spam emails in the untracked folder with no way to block or mass 'mark as read' ton clear them.

We are not able to see the email signatures populating on the user's end of the emails being sent manually to customers. This creates confusion with our team and they aren't able to tell if it is actually working correctly or not. Attached is a screenshot showing it doesn't populate with the signature automatically on the user's end. When sending the email, it does show to the customer.

Ability to send a reply to a customer(UNDER OUR NAME, as a drop down) even though another user initiated the first email. It greys this out when another email user has initiated the conversation. This enables us to keep the same dialog going, instead of starting another email.

Example: All of my customers that need to be sent "Come Test Drive" email, if I have 25 people that need this email on my DAILY TASK I would like to have an option to select those customers and "Send ALL" that specific menu email. I can save more time this way. Since the email prompt is there I should be able to select all customers from my "TASK" that day and then send that prompt to ALL of those customers that are in my Queue under the suggestion email.. This would be a phenomenal time saver instead of having to choose each individual customer manually. It would literally save 4 to 5 hours a day when you have 300 tasks sometimes.

Right now, we have to start a brand new e-mail thread every time we want to CC someone. If we can CC multiple people on a new e-mail, we should also be able to REPLY ALL when we get a response. At the very least, please enable us to manually add a person back to the e-mail thread while keeping the thread active.

As you know many dealers use other services for mass email campaigns. Mailchimp, Constant Contact, etc etc etc. Currently if a customer unsubscribes via one of those tools, they would have to automatically be unsubscribed within the CRM. A mass unsubscribe capability within Drive would greatly assist in ensuring those are updated appropriately. The dealer should easily be able to provide a CSV or XLSX with appropriate emails for Drive to mass unsubscribe.