Reply to My Own Email | Voters

Reply to My Own Email

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Clay Garrett

Pretty simple. Rather than sending an entirely new email every attempt let me reply to my own email so my previous email is also included. 
Plenty of times you will email a customer asking if they got something and they will say no and ask you to re-send. Which there is no option for either. 
If I could just keep the same chain going with what I said previously included that would be great. 
It would also serve as a re-send option.

Alex Weidenbenner

Merged in a post:

Email Reply - Choose different person

Mike Sadlock

When you hit reply on an email, the reply always comes from the person the customer is replied to. There are times when a manager needs to reply and keeping the thread going would be important. In the screenshot below, the customer responded to Austin, and when you try to reply, you must reply as Austin. Joe cannot reply to that email in his name.

Alex Weidenbenner

Merged in a post:

Reply on all emails

David Kester

Is there a way to add a reply to all emails? We have salespeople that want to keep the same thread of emails, however if we are the last to response the reply button goes away.

David Kester

So if we send an email, the replay button goes away. The only way it comes back is if the customer reply's to us. This is through Drive Centric

Shelby Parker

Hello David Kester! I have a few more questions for you:

What email platforms or clients are your salespeople using where the reply button disappears?
How often do your salespeople encounter this issue with the reply button disappearing?
Are there specific types of emails or threads where this issue is more prevalent?

Shelby Parker

Thank you for posting, Mike Sadlock! I have a few more questions for you:

How often do managers need to reply on behalf of another team member?
Are there any specific roles or permissions that should be considered when allowing someone else to reply?
Would it be beneficial to have a notification or alert when someone replies on behalf of another person?

Lisa Mitchell

Shelby Parker -

all the time, especially with the Fumbles. I have people off for say 2 days or on vacation and need to do this often.
no, because usually they will tell another sales person to help so i would want anyone to be able to do it.
YES! Primary should always be notified of emails out and in on their guests.

Drew Adler

Merged in a post:

Add "Reply" Button for Sent Emails

Bashir Deeb

It would be a simple and useful feature to include a "Reply" button next to emails I've sent to customers who did not reply back to me. This would be especially helpful for following up on Bill of Sale emails, allowing the salesman or manager to quickly check in and see if the customer has had a chance to review the document I sent earlier.

Shelby Parker

Great to hear your perspective, Bashir Deeb! I have a few more questions for you:

How frequently do you find yourself needing to follow up on sent emails without replies?
Would you like the "Reply" button to include any pre-written templates or suggestions for follow-up messages?
Are there specific types of emails or documents, besides the Bill of Sale, where this feature would be particularly useful?

Bashir Deeb

Shelby Parker I often need to follow up on emails that haven't been replied to, as inboxes get crowded. Keeping everything in one thread would make it easier, especially for documents like bills of sale, which customers sometimes ask to be resent because they get buried. No need for pre-written templates, just a simple reply button. Think of how many times you reply to your emails that got no replies, trying to remind them of it.

Drew Adler

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Drew Adler

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Shandrial Hudson

have the ability to reply to your own emails, reply an email the associate/bot sent as you not them, and forward emails. it's important to keep email thread chains going

Melissa Prochnow

This would be very helpful. We currently have to copy and paste into a new email. No time stamp showing the guest when we sent the sent email originally. Another feature that should be available with this request is the ability to reply as anyone not just the user that the email was sent to. For example, one of my employees receives an email that needs a manager response. It would be very helpful being able to click reply and email as myself addressing the guests concerns while keeping the email thread.

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