Reply to My Own Email
gathering votes
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Clay Garrett
Pretty simple. Rather than sending an entirely new email every attempt let me reply to my own email so my previous email is also included.
Plenty of times you will email a customer asking if they got something and they will say no and ask you to re-send. Which there is no option for either.
If I could just keep the same chain going with what I said previously included that would be great.
It would also serve as a re-send option.
Drew Adler
Merged in a post:
Add "Reply" Button for Sent Emails
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Bashir Deeb
It would be a simple and useful feature to include a "Reply" button next to emails I've sent to customers who did not reply back to me. This would be especially helpful for following up on Bill of Sale emails, allowing the salesman or manager to quickly check in and see if the customer has had a chance to review the document I sent earlier.
Shelby Parker
Great to hear your perspective, Bashir Deeb! I have a few more questions for you:
- How frequently do you find yourself needing to follow up on sent emails without replies?
- Would you like the "Reply" button to include any pre-written templates or suggestions for follow-up messages?
- Are there specific types of emails or documents, besides the Bill of Sale, where this feature would be particularly useful?
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Bashir Deeb
Shelby Parker I often need to follow up on emails that haven't been replied to, as inboxes get crowded. Keeping everything in one thread would make it easier, especially for documents like bills of sale, which customers sometimes ask to be resent because they get buried. No need for pre-written templates, just a simple reply button. Think of how many times you reply to your emails that got no replies, trying to remind them of it.
Drew Adler
gathering votes
Drew Adler
Merged in a post:
email
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Shandrial Hudson
have the ability to reply to your own emails, reply an email the associate/bot sent as you not them, and forward emails. it's important to keep email thread chains going
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Melissa Prochnow
This would be very helpful. We currently have to copy and paste into a new email. No time stamp showing the guest when we sent the sent email originally. Another feature that should be available with this request is the ability to reply as anyone not just the user that the email was sent to. For example, one of my employees receives an email that needs a manager response. It would be very helpful being able to click reply and email as myself addressing the guests concerns while keeping the email thread.
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Christopher Smith
Some of us have been using email for nearly 30 years. It would be nice for emails in the CRM to work like EVERY other email client in the history of email clients.
Shelby Parker
Hello Clay Garrett! I have a few more questions for you:
- Can you provide an example of a situation where you needed to reply to your own email and how it would have improved your experience?
- Are there specific features you would like to see in this reply function, such as the ability to edit previous content or add attachments?
- Would you find it useful to have an option to choose whether to start a new email thread or continue the existing one?