Source Description Token for Email Templates
gathering votes
H
Heidi Hoffman
Can we add a Source Description tag so that when creating email templates, we can use the same one for (example) KBB ICO and CARFAX ICO customers, or the same used car email regardless of the source, but still name the source in the email.
J
Jacob Coleman
Merged in a post:
Source/SubSource Token
L
La'Quisha Turner
Can we get a Internet Lead Source and/or Sub Source Token for email and text templates.
Example: #dv_Source# and.or #dv_subsource#
Shelby Parker
Hello La'Quisha Turner! I have a few more questions for you:
- What specific information should the Internet Lead Source and Sub Source Tokens capture?
- How frequently do you anticipate needing to update or change these tokens in your templates?
- Are there any specific email or text templates where these tokens should be prioritized?
L
La'Quisha Turner
Shelby Parker 1. Should capture the source of the incoming lead. 2. Everyday use in normal templates. Once set won't be reasoning for constant changes. 3. TrueCar templates are the priorities.
Drew Adler
Merged in a post:
Add Source Description Token
L
La'Quisha Turner
Unable to see or use a token code (#DV_Source) for Source / Sub source details when creating templates.
J
Jacob Coleman
Hi La'Quisha, thanks for the feature request! We'll continue to monitor this for votes, and you'll receive any updates automatically.
Shelby Parker
Hiya La'Quisha Turner, thanks for this post! I have a few more questions for you:
- Can you provide more details on where you are trying to use the token code (#DV_Source)?
- What is the expected behavior when the token code (#DV_Source) is used?
- Are there any specific scenarios where the issue with the token code (#DV_Source) is more prevalent?
L
La'Quisha Turner
Shelby Parker Yea ma'am. I'm trying to use the token when creating a template to specify which source the client used. The expectation is to mention the exact source of which the customer contacted us. Directly mentioning the source is a good tool to show the customer we are a partner of such source and creates more importance.
Drew Adler
Merged in a post:
Could you please make a token that auto fills which lead source it came from?
B
Brendan Ross
P
Patrick Lyga
Yes, this would be a very useful feature. I too would use the source code in email subject lines. For example "Cargurus, 2019 Jeep Wrangler - Exit5 Auto Group".
K
Kimberly Davio
I would love for this token to be created
Drew Adler
gathering votes
Drew Adler
Hello - thank you so much for the feedback! We are actively reviewing historical requests and categorizing them appropriately as additional community feedback is gathered. As updates occur, you will receive them automatically!
P
Patrick Lyga
Drew Adler: Any update here? Something that is in the works?
Drew Adler
Patrick Lyga: Hey Patrick - not at this time. If anything changes in terms of planning, in progress, or completed, you'll be automatically updated!
P
Patrick Lyga
Drew Adler: Got it. Thank you.
Drew Adler
Patrick Lyga: No problem, greatly appreciate you taking the time to provide feedback!
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