For accurate reporting and trackability of performance, closers should be separate from a desk manager. This ensures a clear delineation of roles and responsibilities, minimizing conflicts of interest and allowing for more focused supervision and evaluation. There should be the ability to add up to: 2 closers 1 Desk Manager 2 BDC gents 1 BDC Manager Right now we can only add: 2 Sales ( this is perfect) 1 bdc 1 closer