Notifications on the TOP BAR Conversation icon | Voters

Notifications on the TOP BAR Conversation icon

Allie Chaperon

Please allow users with multiple Store Access to be notified of new texts and emails from customers to which they are assigned as a BDC or Sales Representative. This should help us significantly with Fumble Rates.

Shelby Parker

Thanks for posting this, Allie Chaperon — totally hear you on how much this could help reduce fumble rates for folks working across multiple stores. Just to make sure we’re designing the notification behavior the right way: for multi-store users, should the top-bar Conversations icon alert only for the store they’re currently in, or for messages across all stores they can access? And when you say customers they’re assigned to as a BDC or Sales Rep, which “assignment” should DriveCentric use to determine who gets notified (conversation owner/assignee vs the customer’s assigned rep, or both)? Lastly, what should qualify as a “new” message for the badge—only inbound customer texts/emails, or also internal/outbound messages and replies from other dealership staff?

Allie Chaperon

Thanks Shelby Parker! Messages across all stores would be best. I think notifications should go to both Sales Representatives and BDC agents if possible. A 'New Message' should be IB Customer texts/emails. Michael Brand Keri Manzer Thoughts?

Michael Brand

Hey Shelby Parker, jumping in for Allie-for multi store users we would need an icon alert for all stores, not just the one the user is currently in. Drive Centric should alert if a customer replies to an email or text sent from that user- or if there is a way to alter it in setting like the notification bell that would also work. I would say ONLY inbound texts and emails (unreplied would be preferred) as the Notification bell will show an alert for mentions from dealership staff. Thank you for your attention to this matter

Keri Manzer

Allie Chaperon I would suggest just the conversation owner. The sales reps have the notifications on the left hand side for just them. The enterprise users see everything. It would be helpful for it to just show the individual users unreplied communications across all stores as a notification bubble.

Manpreet Bhatti

yes

Chelsea Simpson

This is NEEDED, please!!! I can’t keep fumbling :(

Michael Brand

Leaving this to better explain what we are requesting

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