Mobile: Ability to Reply to an Email Tread | Voters

Mobile: Ability to Reply to an Email Tread

planned

Mike Hanlon

The ability to continue the same email conversation on the mobile app rather than send as a new email thread each time.

Michael “MJ” Jarvis

agree

Derek Metcalf

agree with this as well

Shawn Goebel

Merged in a post:

Add "reply" feature to the mobile app to respond back to emails/texts.

Delmy Vasquez

The mobile app is great to send new texts/emails, but we are unable to reply back on the mobile app. A lot of our team is always moving away from their PC. Having the "reply" feature on the app would be helpful!

Erica Brizuela

Please add this!

Alban Musaerenge

I agree. This would be helpful.

Emily Orellana

Yes, I agree! Having the ability to reply directly to emails on the mobile app without needing to start a new thread would be extremely helpful.

Shawn Goebel

Merged in a post:

Replying to an email from the Mobile app doesn't include an email signature

Tyler Kline

Some may have noticed while using the app. Your first email has your signature but once a customer responds your 2nd email will NOT have a signature from the app BUT it does from the desk top. I don't know about you but as a customer I'm not scrolling to the top of an email chain to figure out the dealership and person I'm talking to. I'll show up and ask for the car. Thoughts? Should our signature show up in any email from the app or desktop?

Kris Reindel

YES!!! This would be great to be able to continue the thread. I'm on mobile sometimes more than desktop so this would help. Especially with Text message as well, being able to either reply, or at the very least, see which number they are texting from. It is a guessing game when 2-3 numbers are saved under their card.

Drew Adler

Merged in a post:

be able to reply to text via phone app

Robert Winecoff

Drew Adler

Merged in a post:

Ability to respond to a previous email from a guest on mobile, when there's no new email from guest

Erin Smith

It would be great if we could respond to a previous email a guest sends on mobile, as in if I have replied to all of their (guest's) emails and I need to send a follow up email on mobile. Currently you have to create a whole new email thread on mobile if you do not have an un-replied email from a guest. Creating a new email thread can be annoying to our guests, and it feels unprofessional. Please fix.

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