Mobile: Ability to Reply to an Email Tread
complete
M
Mike Hanlon
The ability to continue the same email conversation on the mobile app rather than send as a new email thread each time.
J
Jack Johansing
BRAVO
Michele McCoy
complete
We're excited to announce this functionality is now available! Now you can reply to customer emails directly within the same thread on mobile. Here’s how:
On iOS: Tap into the Customer Card → Navigate to the Activity tab → Right swipe the specific email message → Select Reply to respond right from your phone.
On Android: Tap into the Customer Card → Go to the Activity tab → Long tap the email you want to reply to → Hit Reply and send your message.
M
Michael Jarvis
agree
D
Derek Metcalf
agree with this as well
Shawn Goebel
Merged in a post:
Add "reply" feature to the mobile app to respond back to emails/texts.
D
Delmy Vasquez
The mobile app is great to send new texts/emails, but we are unable to reply back on the mobile app. A lot of our team is always moving away from their PC. Having the "reply" feature on the app would be helpful!
E
Erica Brizuela
Please add this!
A
Alban Musaerenge
I agree. This would be helpful.
E
Emily Orellana
Yes, I agree! Having the ability to reply directly to emails on the mobile app without needing to start a new thread would be extremely helpful.
Shawn Goebel
Merged in a post:
Replying to an email from the Mobile app doesn't include an email signature
T
Tyler Kline
Some may have noticed while using the app. Your first email has your signature but once a customer responds your 2nd email will NOT have a signature from the app BUT it does from the desk top. I don't know about you but as a customer I'm not scrolling to the top of an email chain to figure out the dealership and person I'm talking to. I'll show up and ask for the car. Thoughts? Should our signature show up in any email from the app or desktop?
K
Kris Reindel
YES!!! This would be great to be able to continue the thread. I'm on mobile sometimes more than desktop so this would help. Especially with Text message as well, being able to either reply, or at the very least, see which number they are texting from. It is a guessing game when 2-3 numbers are saved under their card.
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