Mobile: Ability to Reply to an Email Tread
planned
M
Mike Hanlon
The ability to continue the same email conversation on the mobile app rather than send as a new email thread each time.
Shawn Goebel
Merged in a post:
Replying to an email from the Mobile app doesn't include an email signature
T
Tyler Kline
Some may have noticed while using the app. Your first email has your signature but once a customer responds your 2nd email will NOT have a signature from the app BUT it does from the desk top. I don't know about you but as a customer I'm not scrolling to the top of an email chain to figure out the dealership and person I'm talking to. I'll show up and ask for the car. Thoughts? Should our signature show up in any email from the app or desktop?
K
Kris Reindel
YES!!! This would be great to be able to continue the thread. I'm on mobile sometimes more than desktop so this would help. Especially with Text message as well, being able to either reply, or at the very least, see which number they are texting from. It is a guessing game when 2-3 numbers are saved under their card.
Drew Adler
Merged in a post:
be able to reply to text via phone app
R
Robert Winecoff
Drew Adler
Merged in a post:
Ability to respond to a previous email from a guest on mobile, when there's no new email from guest
E
Erin Smith
It would be great if we could respond to a previous email a guest sends on mobile, as in if I have replied to all of their (guest's) emails and I need to send a follow up email on mobile. Currently you have to create a whole new email thread on mobile if you do not have an un-replied email from a guest. Creating a new email thread can be annoying to our guests, and it feels unprofessional. Please fix.
Shelby Parker
Great to hear your perspective, Robert Winecoff! I have a few more questions for you:
- Could you please elaborate on the specific features you would like to see in the phone app for replying to texts?
- Are there any specific issues you are currently facing with replying to texts via the phone app?
- Could you provide some examples of how you envision using this feature?
S
Serdar Aydemir
Holy shit this was requested back in February of 2022 and it still isn't implemented?
Shawn Goebel
Merged in a post:
Add the ability to Reply to a message when clicking on the message under Activity on the mobile app
B
Ben Fortenberry
Integrate a reply option for incoming customer text msgs on mobile app. Or at least show what number the incoming text came from to know what number to reply to. Either option would help when a customer has multiple numbers saved to the customer card.
Shawn Goebel
planned
Shawn Goebel
Tyler Kline Thank you for the feature request! Would you mind expanding on this request? Do you not see the email signature on the mobile app but you do on the desktop or is that sending an email from the mobile app does not add your signature like it does on the desktop?
S
Samantha McMahon
Shawn Goebel: Exactly. Emails sent from the mobile app do not include our signature
T
Tyler Kline
Shawn Goebel: when responding to an email from the app there is no signature BUT if you respond from the desktop there is a signature.
Shawn Goebel
Tyler Kline: Thank you for the screenshots!
Shawn Goebel
gathering votes
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