Genius FollowUps will sometimes be triggered without pushing the conversation it had with the customer. This seems to specifically happen more with negative or dissatisfied feedback. It's to the dealerships advantage to go into these conversations with knowledge of what may have gone wrong. Right now we are forced to go in blindly or ask our pod to search for the communication in the back end. If it was significant enough to trigger a follow up, it should be considered significant enough to push the conversation.
