Wrong State in AI messages.
T
Toby Branan
When AI posts either a text to the customer or a note in messages, the state of Mississippi is abbreviated as MI..which is Michigan. The abbreviation for Mississippi is MS. Not a big deal, but just trying to appear as professional as possible to our customers. Thanks!!
Shelby Parker
Thanks for flagging this, Toby Branan — totally get wanting the AI messages to look as professional as possible. The MI vs. MS abbreviation mix-up is helpful to know, and I’m sharing this with the team so we can dig in and see what’s causing it. If you’re able to share a quick screenshot or an example message where you’re seeing it, that’d help us reproduce it faster.