R
Ryan Rico
Request a setting that allows managers to control lead distribution ratios within the round robin system.
Currently round robin distributes leads evenly across all reps. This works for balanced teams but creates issues when onboarding new hires or when certain reps can handle higher lead volume.
Add a configurable lead rotation ratio that allows managers to assign different distribution weights per rep.
Example configuration
Rep A 40 percent of leads
Rep B 30 percent of leads
Rep C 20 percent of leads
Rep D 10 percent of leads
This setting should be controlled by store managers or admin roles so distribution can be adjusted based on staffing, performance, or onboarding.
Use cases
Onboarding new BDC reps who should receive fewer leads while training
Giving higher performing reps more opportunities
Managing coverage when certain reps specialize in specific lead types
Increasing follow up performance by routing more leads to experienced staff
Expected outcome
Managers can maintain round robin structure while controlling how many leads each rep receives. This improves onboarding, training, and overall lead handling performance for the store.