Video Quality
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Victor Urtiz
Shaky video every time you take a video in the application. Alternatively, you shoot the video on your native camera app on the phone and it takes forever to upload and constantly fails over and over and you have to retry multiple times.
Shelby Parker
Hi Victor Urtiz — thanks for flagging this, and sorry you’re running into it. A couple quick questions so we can narrow down what’s happening: when you record video directly in the DriveCentric app, does it look shaky in the live preview while you’re recording, or only after it’s saved when you play it back? And for videos taken in your phone’s native camera app, where does the upload break down (won’t start, fails partway through, or completes but doesn’t attach/save), and do you see any error message? Lastly, is this happening every time or only sometimes—and does it seem tied to longer videos or higher-quality recordings?
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Victor Urtiz
Shelby Parker the video does appear shaky when actively recording in the drive application yes. Regarding uploading videos, it typically fails halfway through. Today I ran into a weird issue with it failing however it still sent to the customer so when I clicked retry, it send two of the same video. This is happening every time regardless of length.