Video Lag / Email
under review
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Jason Fox
We are seeing a video lag when sending video by email. 4-6 sec Lag, website shows, then video pops up, requiring customer to click play for the video a second time. Can customer only click play once and can the lag be shortened? I was told the lag could be wifi / connection related but have tried on different devices, multiple areas and seems to be the same.
Shawn Goebel
Jason Fox Thank you for the feature request! Are you still experiencing this issue on your side? Thank you!
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Jacob Coleman
under review
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Jacob Coleman
Hi Jason, I pulled up a video sent to customer: Joseph Moore, and the video loaded quickly for me. Can you give an example of a customer/video that's loading slowly?
Shelby Parker
Hey Jason Fox, thanks for your feedback! I have a few more questions for you:
- Can you provide more details about the devices and browsers you have tested this issue on?
- Is the lag consistent across all videos or does it vary with different videos?
- Could you clarify if the issue occurs with all emails or only with certain ones?