Use Nickname for opt-in text if available | Voters

Use Nickname for opt-in text if available

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Scott Jonassen

Hi is there any way we can have the opt in to text pull from the "nickname" prompt instead of the first name. We have it set up on emails that way.

Michael Sylvan

This!

Jacob Coleman

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Jacob Coleman

Hi Scott, thanks for the feature request! We'll continue to gather votes on this, and you'll receive any updates automatically.

Troy Burns

we have a lead source that doesn't pull first name/last name but instead says "unavailable" ... it would be nice to be able to adjust the first name opt in text instead of saying "Hello Unavailable..."

Scott Jonassen

There are a lot of people that to use or "go by" their first name. I for example go by my middle name. I always have. I have a customer named Kozo but he goes by Mark or Robert who goes by Bob or Thomas who goes by Tom etc. Our emails are now pull from the nickname when we address or respond a customer. It would appear to me if I was corresponding with someone and they continuously address me by my first name that they weren't paying attention weren't very smart or just didn't care, since I told them I go by my middle name. If it doesn't automatically pull from the nickname field we should at the very least have an option to change it.

Shelby Parker

Hello Scott Jonassen! I have a few more questions for you:

Can you provide more context on how the 'nickname' is currently being used in your system?
Are there any specific scenarios where using the 'nickname' instead of the 'first name' would be more beneficial?
Would you like this change to be applied to all text communications or only specific ones?