Turn off appointment confirmation for tentative appts
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Madeleine Doucet
It would be lovely if there was a way to either turn off automated appointment confirmations for tentative appointments, or have a tentative appointment category that I could book the appointment under instead of sales, that will not send the automated text.
Shelby Parker
Hey Madeleine Doucet, thanks for your feedback! I have a few more questions for you:
- What specific scenarios or types of appointments do you consider as 'tentative'?
- How often do you encounter the need to categorize appointments as tentative?
- Would you prefer a manual option to toggle confirmations for tentative appointments, or an automatic system based on certain criteria?
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Madeleine Doucet
Shelby Parker to answer your questions, 1) Often customers will say they can come in on a specific day but are unsure on what time, or they say they can come in either this day, or another (ex Tuesday or Wednesday) That is what i would consider a tentative appointment
2) I come across the need to book a tentative appointment at least once a day, if not more, and so does the rest of my team.
3) a manual option would most likely be the easiest way to use this feature as the criteria for a tentative appointment is not always the same.