Turn Off A.I. Once Salesperson Responds
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Mike Walden
When I get a new lead, sometimes I'm right at my desk and can immediately respond and start working the deal. It's frustrating when I send an opt-in text, only to have A.I. send another 10 seconds later. It's happened with email as well which isn't a big deal, but when it's texting, it makes us look ridiculous and unnecessarily bombards the buyer, leading to a horrible first impression. Can we please turn the A.I. off on new leads once the salesperson completes a task?
A
Alex Weidenbenner
Merged in a post:
A.I double texting
T
TJ Southworth
The A.I will text clients at the same time I do making it look unprofessional and downright embarrassing
A
Alex Weidenbenner
Merged in a post:
'AI' Sales Assistant is stepping on our toes
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Elizabeth King
I wanted to share some quick feedback about Valerie’s automated messaging system. I’ve noticed that while I’m actively communicating with a customer, Valerie sometimes sends messages right after my interaction — one of few examples I can think of is that I just got off the phone with a customer and scheduled an appointment, and they immediately received a text saying a sales consultant would be reaching out.
Would it be possible to add a temporary “OFF” or pause feature for Valerie that lasts, say, 24 hours after an agent engages with a customer or just until the closing hours? This would help prevent duplicate communication and ensure the customer experience feels more personalized and coordinated.
Thank you for considering this — I think it could really help streamline our communication and reduce any confusion for customers.