Thanks for sharing this, Jamila Laine — really helpful context. Just to make sure we’re scoping the Spanish translation the right way: where in DriveCentric do you need it (messages your team sends to customers, messages customers send back to you, or both)? Which channels should it cover (email, SMS/text, chat, social messaging), and is there one you’d want us to prioritize first? And when you say “translate response,” are you looking for something that auto-translates by default, or an on-demand translate option per message?

Just a thought. You offer a translate option to send to Spanish customers. What about the response?

Jamila • 8m

What about the response? I am not sure I understand the question there sorry. Would you mind sharing more details.

Melanie • 7m

They respond in spanish. So we have to go to google to find out what they are saying

Jamila • 6m

Yes there is no way to translate the words back that they are saying through the CRM. The genius if hired will respond in Spanish but will not translate.

Melanie • Just now

Right, so can this be added as a future feature?