Texting is normal
M
Michael Foster
shouldn't have to ask permission to text, random people text each other all the time, if they get a text and don't want any more then they can text stop, but sending an opt in text is stupid.
Shelby Parker
Thanks for sharing your perspective, Michael Foster — I hear you on wanting texting to feel as straightforward as it is in the real world. To make sure we’re looking at the right workflow in DriveCentric, can you clarify which texting situation you mean (first outbound to a brand-new lead, after a form submission, service customers, etc.)? And are you hoping to remove the opt-in step entirely, or only relax it in specific scenarios (if so, which ones)? Lastly, what’s the biggest day-to-day impact of the current opt-in message for you — is it slowing down responses, reducing conversations started, or causing leads to drop off?