text opt out in lead should be honored | Voters

text opt out in lead should be honored

Dylan Leach

the text opt-in is hard coded to send to leads that have a phone number, and there is no logic in place to read the lead and look for comments to understand "should we text or should we not text".

Shelby Parker

Thanks for flagging this, Dylan Leach — really helpful context. Totally hear you on the opt-out needing to be honored (and not just defaulting to texting whenever a phone number exists). I’m sharing this with the team to review the current logic, and if you can share an example lead record (or screenshot) showing where the “don’t text” note lives, that’d help us reproduce and assess the best fix.