Tasks that fire on days the dealership are closed are delayed to the next business day
gathering votes
A
Anne Anderson
Could you add a setting to business rules that would schedule the rules or process from when the lead is answered rather than when it hit?
Dealers who are closed on Sunday walk in on Monday morning to 3 days of missed follow-up from a lead that happened after closing on Saturday.
The amount of time we spend at the beginning of the week rescheduling follow-up and adding those that were missed is ridiculously long and having this setting would save us A LOT of time :) Thanks!
B
Brieanna Lopez
We need the system to stop scheduling follow up on Sunday. let's add this so we stop coming in on Monday with past due tasks!!!!
Shawn Goebel
Merged in a post:
Campaign tasks start on first working day if it comes in after hours.
K
Kristi Malone
We are closed on Sundays. On any campaign
leads that I get after hours on Saturday by Monday the tasks are on day 3. Any campagin leads I get on Sunday by Monday the tasks are on day 2. Why do they not start on the next business day? Can we fix this?
Shelby Parker
Hello Kristi Malone! I have a few more questions for you:
- Can you provide more details on how you would like the campaign tasks to be scheduled during non-working days?
- Are there specific times after hours that you consider as the start of the next business day?
- Do you want this change to apply to all campaigns or only specific ones?
Shawn Goebel
gathering votes
Shawn Goebel
Anne Anderson Thank you for the feature request! I am going to move this one to Gathering Feedback to see what other users think about this request! Thank you again and have a great day!