There should be a portal, page, etc, within the system, a ticket icon above the feature request icon, that shows the status of support requests for the store or multiple stores. Dealer admins/owners should be able to see if staff are creating additional work for the pods or if items are not being addressed. It should be able to be filtered by user or subject, by status (submitted, in process, escalated, completed, etc.) At this time, users can't even see their own requests unless they review their chat transcripts. This should all be available. A link to a feature request should also be available on each support ticket if applicable.