Store leads response time.
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Gabe Albok
Hi there my understanding is the leads are going to each sales person as soon as they clock in and it is stops once they clocked out as is right now. Based on our current set up. The problem I am having is they always forget to clock out. So they receive the leads after hours as well that is hurts our response time and also our costumer service. The system only clocks them out automatically at 11:30pm. Can we change that time for 7:30 pm and Saturday for 6pm. If it is not possible to do 2 different time then just set it up for 7:30 plz. Thank you!
Shelby Parker
Hey Gabe Albok, thanks for your feedback! I have a few more questions for you:
- Would you like the clock-out time to be automatically adjusted for holidays or special events?
- Is there a specific reason for choosing 7:30 pm and 6 pm as the new clock-out times?
- Do you need any notifications or alerts for salespersons who forget to clock out?