Store Data Access for Mining Only
gathering votes
C
Christine Conley
Currently, when salespeople are granted access to the Mining Tool, they also gain visibility into areas outside their role scope—such as the full pipeline, showroom visits, all incoming internet leads (not just those assigned), and the ability to check customers out of the store. While the Mining Tool itself is valuable for targeted outreach—such as filtering customers by birthday, APR, term, vehicle purchased, or lost leads—this broader access creates unnecessary risk and confusion in daily operations.
Request:
We would like to see a permission setting that allows salespeople to use the Mining Tool without giving access to the full pipeline view, all showroom visit logs, unassigned or all incoming leads, customer check-out functionality
The ideal outcome would be for the Mining Tool access to be standalone or tied to a more limited permission set appropriate for sales-level users, so they can prospect efficiently without accessing manager-level functions or unrelated data.
J
Jacob Coleman
gathering votes
J
Jacob Coleman
under review
J
Jacob Coleman
Hi Christine, thanks for the feedback! Just to make sure I'm understanding correctly - are you looking for your salespeople to have "store data access" when it comes to mining, but not the rest of the CRM?
C
Christine Conley
Jacob Coleman Hi Jacob, yes—that’s exactly right. I’d like salespeople to have “store data access” strictly for the purpose of using the Mining Tool so they can prospect from the full customer database. However, I want to ensure their access is limited so they cannot:
Cannot - View the full pipeline or desk log
Cannot -See all showroom visits or unassigned internet leads
Cannot -Change the salesperson tied to a customer
Cannot -Check a customer out of the store
The goal is to empower efficient mining and outreach—birthdays, lost leads, APRs, etc.—without exposing sensitive workflow data or giving them functionality outside their role. Ideally, Mining Tool access could be its own permission set or tied to a restricted version of store data access. Appreciate you reviewing this!
J
Jacob Coleman
Christine Conley: That makes sense, thanks for clarifying! We'll continue to gather votes on this and you'll receive any updates automatically.
J
Jorgie Garcia
Yes
E
Ebony Brown
yes