Thanks for the suggestion here, deniz guderen — totally hear you on how the conversation can stall if replies don’t translate back to English. To make sure we’re understanding the workflow correctly, could you share: where you’re using AI translation today (SMS/texting, email, chat, etc.), and whether the missing Spanish→English translation is happening in that same thread/view? Also, when a customer replies in Spanish, are you expecting it to auto-translate for your team, or would a “translate” button/on-demand option work? And lastly, is the goal just to translate the inbound Spanish for internal understanding, or do you also want help generating/sending an English reply back to the customer?