Snooze
M
Margarita Ramirez
When a customer comes off of snooze and a task is made, the task has to be cleared by managers for it to come off. Can it be modified that once a contact is made, the snooze task disappears.
Shelby Parker
Great to hear your perspective, Margarita Ramirez! I have a few more questions for you:
- What specific criteria should determine when a snooze task disappears after contact is made?
- Are there any specific scenarios where the current process of manager clearance is beneficial and should be retained?
- How should the system handle situations where contact is attempted but not successful?