Show Thumbnail of Video in Text | Voters

Show Thumbnail of Video in Text

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Brian Pisor

It would be great to include a thumbnail of the video (whether it's a custom recorded video OR from the video library) within text messages rather than a link to the video. People are conditioned not to click links, but if we could show a thumbnail of a video that was clearly made for them, people would be more likely to open the text and click.

Justin Sloan

Did you get this resolved? We have the same issue.

Shawn Goebel

Merged in a post:

Send videos with image preview rather than link

Trevor Kipp

My customers are hesitant to click on a random looking link when I send videos via text or email. Can you change this to increase the level of trustworthiness, maybe a preview?

Jody Dickau

I just went through this today as well . I had 3 different customers that texted my personal phone asking if the email video was actually me. They all said it looks like spam and would not open it . Especially when it has MARKETING as the first word in the subject

Lindsey Rendall

This would help so much!!

Shelby Parker

Great to hear your perspective, Trevor Kipp! I have a few more questions for you:

What type of videos are you typically sending to your customers?
Do you have a preferred method for how the video preview should be displayed?
Are there any specific platforms or devices where this feature is most needed?

Shawn Carroll

Shelby Parker I send video to EVERY customer. It is a great way to intro. Allowing customization of the intro message would be a game changer.

Kristen Long

This is SO important. Our last video APP Covideo had it, and we found high open rates. With so much spam going on, it's another layer of comfort for the customer

Drew Adler

Merged in a post:

Please Prevent Video text messages to look like phishing

Raymond Byrd

At my Dealership, many of the first messages, a customer might received from us would be a video of whichever car they sent a lead on. With how vigilant people have been about phishing schemes recently it may be a good idea to try to change how the link may appear on iOS Messaging. I’ve personally had a customer bringing this up to me as a concern, making sure that it was me by having a check with me in person.

Shelby Parker

Hiya Raymond Byrd, thanks for this post! I have a few more questions for you:

What specific changes would make the video link appear more trustworthy to customers?
Have there been any specific customer feedback or suggestions on how to improve the appearance of these messages?
Are there any other communication channels where this issue has been observed?

Damien Dugan.

lets do this

Drew Adler

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