Show customer text as read
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Eric Kozuh
Is there any way that we can show when a customer reads our text to them like we do in email? That would be very handy.
Shelby Parker
Hello Eric Kozuh! I have a few more questions for you:
- How important is it for your team to know when a customer reads a text message?
- Would you like to receive notifications when a text message is read, or is a read receipt sufficient?
- Are there specific scenarios where knowing a text has been read would be particularly useful for your team?
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Eric Kozuh
Shelby Parker. A read receipt would be enough. Just like an email it is nice to be able to know when the customer has looked over the information that we sent. There are not any spicific scenarios where it wouild be best, it would be get just on all texts.