I agree, the system is too inflexible with appointment settings. There should be a way for team members to support each other in this regard, especially when coverage or quick adjustments are needed.

Thanks for raising this, Nicole Giufurta — totally hear you on how important it is to be able to schedule on behalf of another rep without breaking attribution or sending confusing/double confirmations to the customer. This kind of workflow friction can really impact comp and reporting. I’m sharing this with the team for review, and if we need a bit more context (e.g., who’s scheduling for whom and what the ideal confirmation/credit flow should look like), I’ll follow up.