Sales people should be able to change the initial opt-in text message. | Feature Requests

Sales people should be able to change the initial opt-in text message.

Jacob Sadler

Looking at it, it's extremely robotic and not personable, and if you're reaching out to an older customer in the system who maybe doesn't have an email or doesn't respond to calls and emails, they're definitely not going to respond to the current opt-in text. It looks like spam.

J.P. Aiken

I have a strong frustration regarding the current limitation preventing ME a seasoned sales representative from customizing the initial opt-in text message in DriveCentric. Right now, human salespeople are forced to send a rigid, robotic, and completely bland initial compliance text that looks like spam and consistently gets ignored—especially by older or less responsive leads. Meanwhile, automated AI tools in the system are given the flexibility to handle outreach dynamically.
It makes no sense that an AI assistant gets more personalization capabilities than the actual human sales professionals trying to build real rapport with customers. This double standard actively hurts our response rates and makes our jobs harder.
We need the ability to customize or draft natural-sounding initial opt-in texts while still maintaining compliance guardrails (such as ensuring mandatory opt-out or branding language is included). Please pass this up to the product team—sales reps need the same flexibility to connect with our customers that automated tools are given.

Shelby Parker

Thanks for raising this, Jacob Sadler — totally hear you. If the initial opt-in text comes across as robotic (or even spammy), that’s a real barrier, especially for older contacts who aren’t engaging over email/calls. I’m sharing this with the team for review, and if we need a bit more context (like the kind of wording you’d want to use or a quick example), I’ll follow up.