Sales people should be able to change the initial opt-in text message. | Voters

Sales people should be able to change the initial opt-in text message.

Jacob Sadler

Looking at it, it's extremely robotic and not personable, and if you're reaching out to an older customer in the system who maybe doesn't have an email or doesn't respond to calls and emails, they're definitely not going to respond to the current opt-in text. It looks like spam.

Shelby Parker

Thanks for raising this, Jacob Sadler — totally hear you. If the initial opt-in text comes across as robotic (or even spammy), that’s a real barrier, especially for older contacts who aren’t engaging over email/calls. I’m sharing this with the team for review, and if we need a bit more context (like the kind of wording you’d want to use or a quick example), I’ll follow up.