Route One Duplicating Leads
PT, N me
We receive a duplicate lead every time we submit a credit application to Route One. I have been told to change a setting in Route One but that did nothing to stop the duplicate leads.
Shelby Parker
Sorry you’re dealing with this, PT, N me — duplicate leads on every Route One submission would definitely be disruptive. To help us narrow down what’s happening, can you share a bit more detail on a few things: where exactly are the duplicates showing up in DriveCentric (e.g., a second item in the Leads list, a separate customer record, or an additional opportunity under the same customer)? Are the two leads truly identical, or do you notice any differences in fields like source, timestamps, applicant/co-applicant info, or contact details? And does this occur on every Route One credit app submission, or only in specific scenarios (certain stores/users, or only when there’s a co-applicant)?