Request to go back to the old view and product/feature - that we had before 04.24.26 | Voters

Request to go back to the old view and product/feature - that we had before 04.24.26

Jenny B

The new update for service lead view for service requests & service leads is not easy to read. Is there a way to go back to the old version? I understand this update was to add in and show source and full details on the customer card. But if IT wants to add in the 'new information' to an attached link or something - so if we need to look at it we can. But going back to the old version would be greatly appreciated.

Shelby Parker

Thanks for sharing this, Jenny B — totally hear you on the new service lead/service request view being harder to scan. Really appreciate the context on what you were expecting (keeping the extra source/full details accessible via a link instead of front-and-center). I’m looping this feedback to the team for review, and we’ll follow up if we need any additional details from your side.