Rename Proposal Breakdown Line Items
in progress
D
Derek Blood
Looking to change the name of "State taxes and fees" to just "State taxes" as we already have documentation and DMV fees listed in separate lines. This has caused bad customer reactions during negotiations.
J
Jacob Coleman
Merged in a post:
"Selling Price"
M
Michael Sorensen
Selling is such a bad word .... Can we change it to "
Dealership name
Price"?J
Jacob Coleman
in progress
J
Jacob Coleman
Hi Derek, thanks for the feedback! This is actually already on our roadmap! You'll automatically updates automatically as work progresses.
T
Tina Norton
In addition to this, another form line option would be able to say MSRP instead of Market Price. There is a multi payment option that we cannot use due to this situation.
Shelby Parker
Hello Derek Blood! I have a few more questions for you:
- Are there any other line items in the payment comparison form that you believe need renaming or adjustment?
- How frequently do customers express confusion or dissatisfaction with the current naming of 'State taxes and fees'?
- Would you like the option to customize other aspects of the payment comparison form in the future?
D
Derek Blood
Shelby Parker To start:
1) At the moment, I don't see any other lines needing re-naming but I would very much like the ability to change them in the future.
2) We have had the same form for many years and have a very high rate of repeat business. To have a large change and some apprehension from a new form is normal but many people want to know exactly what fees they are paying for and why. Transparency is key! By taking out the "and fees" verbiage, it's very easy to say "here are your state taxes, our doc fee and VT state DMV fees" and stop questions before they arise.
J
Jacob Coleman
HI Michael Sorensen! Thanks so much for the feature request. At this time, we don't have any plans to allow customization/renaming of "selling price". Have a great day!