REMOVE OPTED OUT CLIENTS FROM A MINING SEGMENT
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Alexis Johnson
I am trying to export a list of customers who have never engaged in our system to try and get them re-engaged via text blasting in another system we use. I was able to find the correct options to create the right segment, except when i went to use the filter for "Opted-Out" it doesn't truly show people who are opted out.. just those who haven't opted in...
Realistically I would like to see a third option for Never opted in, opted in, and opted out to be separated. I think this is the only way for this to make sense.
Also, with stricter laws for opt in/out we need this resolved as soon as possible!
Shelby Parker
Thanks for raising this, Alexis Johnson — totally hear you, especially with compliance concerns around opt-in/opt-out. It sounds like the current “Opted-Out” filter is lumping “never opted in” together with truly opted-out customers, which makes it hard to build a clean re-engagement segment. I’m sharing this with the team for review, and if you’re able to send a quick screenshot (or a couple example records) showing what you’re seeing in the segment/export, that would really help us validate and reproduce it.
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Alexis Johnson
Shelby Parker Happy to provide these details but would prefer to share them directly to the team so client data isn't posted here.