We are running into an issue where a duplicate lead gets into the CRM not long after the initial lead. We have already had VERY recent communication with the customer, and another message/call would be overkill and not appropriate. We need a way to stop the clock on these duplicate leads.

In order to stop the clock from any leads rather it's new, in showroom, duplicate, phone up input, the only way to stop the clock is to CALL/TEXT/EMAIL. There has to be a better way to stock the clock from running on leads that have already been answered. Doesn't make sense to call/text/email if we just met and/or spoken with the customer. Notifications where not action is needed gets a bit overwhelming and seems to be affecting our clock ratios/reports.

We often get people sending in multiple leads for the same person. There should be a way to clear the lead without having to log a call. There should be a complete button to clear out the lead.

There isn't a way to clear a text message unless you respond and sometimes there is no need for a response same for duplicate leads there is no way to clear a lead from the Queue if it is a duplicate without making a call which leaves you calling and hanging up on customers and or calling to speak with them again after already having a conversation.

We communicate with a lot of customers and after a conversation customers will oftentimes continue engaging on our website. This is obviously triggering a duplicate lead. It will be very useful to have the ability to stop a duplicate lead's timer without having to call, email or text. I assume this is greatly effecting our response time as a store.

We have a digital retailing tool. When customers are engaging with it, sometimes they will submit multiple duplicates back to back. The only way to kill the lead is to continue calling or emailing them. I don't want to discourage them from engaging with our site. Would be helpful to have a way to kill the clock.