Record Video Desktop Modal Enhancements
complete
M
Meagan Clark
As a user, I would like the ability to see the following information on the Record Video via Desktop modal:
- Customer Name
- Customer Store Name
- Deal Interested Vehicle
- Deal Trade-In Vehicle
- Deal Stage
Canny AI
Merged in a post:
View Customer Information while Recording a Video
S
Silvia Alvarez
Hi. When making a video its always more personal to mention the car the client is interested in. Rather than writing it down or incorrectly remembering it, if you could please adjust the box so that the store location and vehicle is available when making videos. I do 3 different stores, so it get's tricky. I'll make the whole video great and listen to before sending and used a wrong store so I have to reshoot the whole thing.. I love the new feature to change the message sent with the video! Thank you:) Just please change the box so that I can peek at it while recording a video.
Drew Adler
complete
The following were added to the Record Video modal:
- Customer Name
- Customer Store Name
- Deal Interested Vehicle
- Deal Trade-In Vehicle
- Deal Stage
J
Jacob Coleman
Merged in a post:
Display Vehicle Info when creating Desktop Video
J
James Wine
With the recent UI update to the Desktop Video tool, it now blocks the customer's vehicle information while recording the video.
It would be helpful if the tool could be dragged+moved, or if the vehicle info could be shown somewhere while creating/sending video
Shelby Parker
Hey James Wine, thanks for your feedback! Following up on this:
- Can you specify which vehicle information is most crucial to be visible during the video recording?
- How often do you use the Desktop Video tool for customer interactions?
- Could you describe a typical scenario where having the vehicle information visible would enhance your video creation process?
Drew Adler
planned
M
Meagan Clark
Thats great! Thanks Drew!
Drew Adler
Hey Meagan Clark - thank you for the feedback! Great news, we have something in the works for this already. I've attached the concept for the updated modal that will include Customer Name, Store, Interested Vehicle, Trade-In Vehicle, and Deal Stage, if those are applicable.
J
Jacob Coleman
Merged in a post:
new video format
M
Meagan Clark
The changes made to the video screen, now takes up so much space and as I am recording, I cant see the vehicle ( or vehicles) the customer is interested in. I have had to re shoot several videos now forgetting the specific vehicles the customer inquired about. it used to just open in it own screen, but can still fully see the lead and notes. No longer.
Shelby Parker
Hello Silvia Alvarez! I have a few more questions for you:
- Can you provide more details on how you would like the store location and vehicle information to be displayed while recording a video?
- Are there any other details that you would like to have visible while recording a video?
- How often do you find yourself needing to reshoot videos due to incorrect information?
S
Silvia Alvarez
Shelby Parker 1. It would be great if the store location and vehicle information were shown on the top center of the screen. This helps maintain the eye contact to the camera for a better video. Or how it was before, on top of the video screen. 2. Customer's name. & Salesperson if there is one assigned. 3. At few times a day (5-6). It gets super tricky with the car models. I've adjusted for the time being and write them down for each one to help to not retake it.
Shelby Parker
Great to hear your perspective, Meagan Clark! I have a few more questions for you:
- Can you provide more details about the specific changes in the video screen that are causing the issue?
- Could you clarify what you mean by 'it used to just open in its own screen'?
- Can you describe how the current video screen layout is affecting your ability to see the lead and notes?
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