Reactions to messages feature
Jeremy Brown
is there a way, or can we add, to "like"/"heart"/"emphasis" to a customers comment? I get a ton of folks that "like" my comments but I have to hit ignore to clear when that is all they do. Seems like with all this tech, we can make the interaction similar to normal everyday phone interaction
Shelby Parker
Hey Jeremy Brown — really appreciate you bringing this up. Totally hear you on the extra friction when customers reply with a quick “like” and you’re stuck hitting Ignore just to clear it. To make sure we’re thinking about the right solution, can you share: (1) where these comments are happening (SMS/text threads, chat, email, or another messaging area in DriveCentric)? (2) when a customer sends only a “like/heart,” what should happen on your end — auto-clear with no action needed, or stay visible but be marked as acknowledged? and (3) are you mainly looking for you to react to a customer’s message, for the system to capture when the customer reacts to yours, or both?