Prevent tasks from accumulating after hours
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John Nichols
Imagine coming in from just a regular weekend only to see 80 tasks have piled up while you're gone. Right now you have to get someone to clear them manually. What if you didn't have to do that? Tasks shouldn't be assigned to someone who isn't on the clock. It doesn't make sense.
Shelby Parker
Thanks for raising this, John Nichols — totally hear you on how painful it is to come back after a weekend to a huge pile of tasks. To make sure we’re solving the right thing, could you clarify a couple details: are the tasks that “pile up” being auto-created/auto-assigned (vs. manually assigned by someone), and what typically triggers them after hours? Also, what’s the best signal for “on the clock” in your setup (set schedules/business hours, shift status, something else)? And when someone’s off the clock, where should those tasks go instead — a shared queue, routed to whoever’s on duty, or held and assigned when they’re back?
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John Nichols
Shelby ParkerHi Shelby,
To clarify, these tasks are tied to specific salespeople and their customers, so we can't hand them off to a shared queue.
Honestly, the real issue is that most of these after-hours automated tasks are completely useless. Our team (and a lot of other dealerships using DriveCentric) literally just mass-delete them first thing Monday morning.
A huge part of the problem seems to be AI duplication—if the AI handles a task after hours, it still drops a duplicate human task into the salesperson's queue anyway.
Instead of moving tasks around, we need to kill the noise at the source:
Stop AI Duplication: If the AI already accomplished it, don't generate a human task for it.
Filter by Importance: Low-priority automated triggers shouldn't create a task at all after hours.
Pause the Critical Stuff: Only let truly critical customer tasks generate over the weekend, and just hold them until the salesperson is back on the clock.