Please Add Chronological Full View of Chat Customers
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Brandon Chittenden
I really dislike only being able to see chats by today, yesterday, or specific day chosen parameters.
It is FAR more useful to just have a running chronological chat as we are all used to on our phones and every other CRM.
This method is not a good user experience currently.
Shelby Parker
Hi Brandon Chittenden — thanks for taking the time to share this. Totally hear you on the UX friction here; having to jump between “today / yesterday / specific day” views can make it harder to follow the full conversation history. I’m looping your request for a single running, chronological chat view into our team’s review, and we’ll follow up if we need any additional details from your workflow.
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Brandon Chittenden
Shelby Parker Thanks! This would be a VERY meaningful improvement for me (and I presume many other users).