Pinning My Replies
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Alexia K.
Should be able to pin my replies to the top of the list compared to having to scroll through the stores replies to find my own to reply to a customer
Shelby Parker
Thanks for sharing this, Alexia K. — totally hear you on the extra scrolling and how that slows down replying. Quick couple clarifiers so we can make sure we’re solving the right thing: where are you seeing this list of replies (in a specific inbox/conversation, reviews, or somewhere else), and what’s the main goal when you’re trying to find your own reply? Also, when you say “pin my replies,” are you thinking pinned within each individual customer thread, or having your replies float to the top across the whole list? And for “my replies,” should that mean only the currently logged-in user, or any replies from your dealership/team members too?
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Alexia K.
Shelby Parker It would be really helpful if my replies could always appear at the top in the conversation tab, regardless of how many messages are there. Being able to see everyone else’s messages is great, but having my responses easily accessible would make it much quicker and more efficient to reply to customers. Right now, it can be a bit tricky to find my own messages among the others. It would be wonderful if my replies, across all stores, could always stay at the top for better visibility.