Phone Dashboard 2.0
complete
Shawn Goebel
Shawn Goebel
complete
Jonathan Schultz
in progress
This project has already started and we’re excited to start rolling it out soon!
Shawn Goebel
planned
Shawn Goebel
Merged in a post:
Phone Monitoring with InteractiveTel
P
Patrick Swenson
It would be nice to be able to monitor calls from the Call Review screen, and have it indicate that the call has been monitored. A way to monitor the monitoring. Also, it would be nice to be able to put Coaching Notes on the call in the Call Review screen, for all parties to see. This is how we monitor, coach, and train up the salespeople.
Shawn Goebel
Merged in a post:
Call Review
E
Emily Knope
can you lock in the way you have Call Data sorted when doing Call Reviews so that when you toggle to sales or service it stays in order?
Shawn Goebel
Emily Knope Thank you for the feature request! Are you referring to the Phone Dashboard on this request?
E
Emily Knope
Shawn Goebel: the Call Review button on top?
Shawn Goebel
Emily Knope: Yes ma'am! If that's the case, I am going to merge this with Phone Dashboard 2.0 so when we redesign it, we can review this request! Thank you again!