Phone call clears text or email response
M
Mike Sadlock
Many times, a customer will reach out to us via text or email asking us to call them. When you call it does not clear the unreplied notification. You must ignore the response which has an impact on response times and fumbled.
D
David Noe
Yes this should absolutely be the case. A phone call in response to a text should clear it. This along with responding to a guest liking a message is so crazy to me. It is 2025 we have AI. These seem like no brainer things to clean up/fix.
Shelby Parker
Hello Mike Sadlock! I have a few more questions for you:
- How often do you encounter this issue with unreplied notifications not clearing after a phone call?
- What specific impact does this issue have on your workflow or customer interactions?
- Are there any specific scenarios or types of communication where this issue is more prevalent?
M
Mike Sadlock
Shelby Parker we deal with this at least 2 to 3 times weekly. The major impact is that we have an unreplied customer response sitting out there, which as a manager I must now double check that the customer has received a response. Here is a customer Manavjot "Manny" Bumrah - most of the time it is a text reply from the customer to call them or a customer will text a question and we call and have a phone conversation and the unreplied message is still sitting there.