Outages or Occurrences - Dashboard
K
Kevin Jeffries
When there is a technical issue or glitch in the matrix there should be a dashboard that CRM users can click into to see what's going on a timeline of expected fix. Kind of like when you send out updates. Be Proactive instead of reactive. on 6/23/26 there has been a delay getting tagged alerts and customer messages. I knew something was going on when sales reps started texting me on my cell saying "hey are you ignoring me today"? I've sent this, that and the other over and tagged you on this that and the other. I had to chat with support to find out that they are aware of this outage/occurrence. Be better and let us know when there is a problem so we can be proactive with our teams at the store level. Thank you for your attention to this matter!
Shelby Parker
Thanks for posting this, Kevin Jeffries — and sorry you got caught in the middle of that delay. Totally hear you on how disruptive it is when there’s an outage/incident and you only find out after reps start escalating. The request for a proactive status/outage dashboard with a timeline and expected resolution is really helpful context; I’m sharing this with the team so we can review what’s possible here and follow up if we need any additional details.