OPT out request
complete
I
Ivica Zupic
I need to be able to OPT customers out and make sure their data is not shared. I am the ComplyAuto Admin and need this access. Please advise. This is my 2nd request.
A
Alex Weidenbenner
updated the status to
complete
Hi Ivica Zupic ! Opt out is controlled through the call provider and then enforced in DriveCentric. We don't have direct control over opt out status.
The DNC list is also a feature that is controlled outside of DC. We are currently working on some enhancements to surface this data from third party data providers.
We do have a separate setting called 'unsubscribe' which serves a very similar purpose. You can access this on any customer by clicking on the three dots next to their name in the left info panel of the customer card and then clicking 'Manage Subscriptions'. There you can remove email, texting, marketing or any other communication type listed.