Opt In
complete
T
Tom Mckinnon
When a customer replies with something other than " Yes " but we cannot reply or send another text to let her know she needs to say "YES". There should be a Manual opt in selection, or the ability to change the verbage of the opt-in.
D
Dusty Call
This post is marked at complete but the OP's concern does not seem to be addressed. The opt-in feature is trash. I have customers who get in arguments with the bot that keeps saying "Please reply with YES or NO". Need to either be able to manually opt in people when they say something to affirmative that is not exactly "YES" or ability to change the change the bot response.
Shawn Goebel
complete
C
Chester Lohman
Shawn Goebel: is it not possible to code this in the other direction? It seems impossible to pre-determine all the different ways a customer can offer us permission to text but, at least to me, it seems much easier to list the different ways of saying no.
As an example I have sent the opt-in to a customer and they have replied "we are still looking for a vehicle for our daughter but she is traveling right now". This is obviously permission to continue sending text messages but does not fall into the "list below of acceptable opt in answers".
is there a legal reason (DNC?) that requires a specific positive response? if not, I still consider this request open and not fully resolved.
Shawn Goebel
Thank you everyone for voting on this one! We released more options for customers to opt in, I provided the list below of acceptable opt in answers. Thank you again everyone!
Yes
y
feel free
your welcome to
you’re welcome to
you are welcome to
you can
thats fine
that’s fine
that is fine
its fine by me
it’s fine by me
it is fine by me
OK
Sure
Yeah
Yea
Yep
it is
Alright
Yesplease
please do
pleasedo
Subscribe
not a problem
no problem
i dont mind
i do not mind
i don’t mind
you may
yes it's ok to text me.
yes it's okay to text me.
yes its ok to text me
yes its okay to text me
Yes please
Yes, please
Yes thats fine
Yes that’s fine
Shawn Goebel
Merged in a post:
Text Replies from Customer for Opt-In
G
Gabby Navarro
If a customer replies with anything other then "STOP", we should be able to reply back to them. I have had multiple customers reply back with questions or comments back to me and because they didn't reply exactly "YES" my messaging option is still locked and I'm only able to resend an opt-in text which does me no good whatsoever. It's a flaw and impedes sales people abilities to communicate effectively with customers.
Shawn Goebel
Merged in a post:
Opt In Text
J
Jesse Olson
People reply with, SURE, Why not, Y, Alright bud. Can we change it to anything other than STOP opts them in?
Shawn Goebel
Merged in a post:
Texting opt in
F
Felicia Jackson
If a customer says anything along the lines of yes they should be opted in. Also anytime a customer responds to an opt in with anything other than stop or no they should be opted in.
R
Rebecca Karr
this is a struggle too
R
Rebecca Karr
I noticed when customers get the initial opt in/out - if they say "no" "out" or other trigger words they get automatically opted out, but it is such a struggle to get in an opt in from anything other than "yes"
R
Rebecca Karr
Or even worse...... when a customer says YES and other stuff and it still doesn't recognize as an opt in. So aggravating.
C
Chester Lohman
agree~! I've had customers reply "yes..." and say something else in the same text and the system auto-replies with "Please reply yes or no"
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