Notifications for Unreplied Messages
gathering votes
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Caitlyn Wetherald
I've been trying to think of a way to send additional notifications as reminders for unresponded messages/ leads. It's so easy these days to 'clear all' notifications on your phone and forget about them. I'm constantly reminding my sales team to respond to their customer.
Michele McCoy
Merged in a post:
Push Notification If Unreplied Message Sits For Too Long
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Chase Winters
In Business Rules, please add a whole new Rule Category called Customer Responses so whenever a customer messages us we can make business rules for it. For example, one of them can be Unreplied Messages, if the message sits for a certain amount of time, send a push notification to the users mobile app telling them their customer is still waiting to hear back.
Shelby Parker
Hello Chase Winters! I have a few more questions for you:
- What is the ideal time frame after which you would like to receive a push notification for an unreplied message?
- Would you like the push notification feature to be customizable based on different types of customer messages?
- Should the push notification be sent to all users or only to specific roles within your organization?
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Chase Winters
Shelby Parker if this is added as a Category in the Business Rules then all 3 of your questions would be able to be customized depending on the managers preferences.
Drew Adler
gathering votes
Shelby Parker
Hiya Caitlyn Wetherald, thanks for this post! I have a few more questions for you:
- Can you provide more details on how often you would like these reminder notifications to be sent?
- Would you like these reminders to be customizable based on the urgency or importance of the unresponded messages?
- Are there specific times of the day when these reminder notifications would be most effective?
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Caitlyn Wetherald
Shelby Parker: 1. I feel that there should be reminders sent for every stage the system tracks for response times (15mins, 30mins, 1hr)
- All unresponded messages/leads should be treated the same
3.Additional reminders should probably only go out during business hours.