Not have to choose
closed
R
Robert Cosgrove
Having to choose between Carolina email and text each time I am sending a customer a response.
Michele McCoy
closed
Hello and thank you for the feedback! We have reviewed this request and have decided not to move forward at this time. If anything changes in the future this post will be updated accordingly.
Michele McCoy
Robert Cosgrove Thank you for your feedback! Could you share a bit more detail about what you’d like to see happen? This will help us better understand and address your concerns.
Michele McCoy
Robert Cosgrove I wanted to followup to see if you had a chance to review my previous response. Thank you!
Shelby Parker
Hey Robert Cosgrove, thanks for your feedback! I have a few more questions for you:
- Can you please elaborate on the specific scenarios where you find it inconvenient to choose between email and text?
- Are there specific types of responses where you would prefer not to have to choose the communication method?
- Would you find it helpful if the system could remember your last choice of communication method and use it as a default for the next time?