no show appt auto follow up!
W
Wayne Mcgilvray
Can we have genius email and text no show appts...we were thinking for a campaign. 1st day after, 2nd day after then 4th and 5th.....then 7th... let me know if you have any questions! Thank you!
this feature could help solve no show appt follow up!!
feature would make drive better because of automation and ease of rescheduling
Ideally this would help us reschedule no show appointments to get people back in to sell cars!
Shelby Parker
Hey Wayne Mcgilvray, thanks for your feedback! I have a few more questions for you:
- What specific criteria should trigger the follow-up emails and texts for no-show appointments?
- Are there any specific messages or templates you would like to use for these follow-up communications?
- How would you like to measure the success of this follow-up campaign?
W
Wayne Mcgilvray
Shelby Parker
for sales appointments, if they do not show that day, I would like the next day to trigger an auto email/text for the first day after the no show appt, then the same email/text for the second day if another appt is not scheduled....then eventually a 4th and 5th and 7th day same format. Is this possible?
The content for the email and the text can be simple and the same.
"We are sorry to see you missed your appointment with us, but we understand things can happen! What day/time can we reschedule!?"
Measuring the success of this campaign, in my opinion, would take a monthly snapshot once implemented to see how much our rescheduled appts would have increased.