No Response Needed Message in Unreplied Causes Fumbles / Double-Click to Like
gathering votes
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Jennifer Minnich
It would be nice to have a "No Response Needed" option to clear Unreplied Conversation Notifications.
It would be nice that if an unreplied message comes in that is less than 10 words, no response would not be counted as a Fumble.
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Is it possible to incorporate an option for us to just double click a guest message to "like that message" instead of us trying to send thumbs up emojis back and forth to stop the clock. We are trying our best to decrease our fumble rate and now I was just informed that anytime we click ignore it auto fumbles!!?
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Kayla Gilbertson
Yes please
N
Nikki Leper
Yes! But would like it to need mgr approval, maybe, so that people aren't just ignoring valid responses to stop the clock
Drew Adler
Merged in a post:
No Response Necessary button
Lukas Garner
Just used in place of the ignore text button for texts where a reply is not necessary but can stop the clock on our response times
D
Destiny Stump
I love this idea, drivecentric please implement something like this!
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Randy May
For sure this should be an option.
Drew Adler
Merged in a post:
Decrease fumble percentage with an easy update!
C
Chad Wages
Is it possible to incorporate an option for us to just double click a guest message to "like that message" instead of us trying to send thumbs up emojis back and forth to stop the clock. We are trying our best to decrease our fumble rate and now I was just informed that anytime we click ignore it auto fumbles!!?
J
Jeff Ward
Great idea!
M
Matt Council
Yes or a 'No response required' option for managers to tag onto a task.
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Andy Hitzemann
Absolutely agree. Not every text needs a reply.
D
Dave Stalvey
Good idea
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