Ignore Text Reactions or Customer Liking a Text
gathering votes
J
JOHN SPATZ
Can we please stop when a customer "Likes" a text having it come in as a text from the customer and thereby being an "Unanswered" Text.
It is artificially increasing our Fumble rate and there is no easy way of clearing it out without replying AGAIN to the customer with a thumbs up or something which is awkward at that point.
C
Charlena Randall
Agree! Either add a no response necessary option to be logged like a note or a check mark (red/green/yellow)w/added note options
S
Spiro Treska
Should keep 1 manager's eyes on the unanswered text/email bucket at all times.
shrug
Y
Yely Santos
Spiro Treska Even doing that only solves the "fumble rate" its a waste of time to reply a thumbs up... AND WE HAVE ALL HAD THE CUSTOMER THAT KEEPS LIKING THE TEXT TO CLEAR THE RESPONSE OR REPLY WITH ANOTHER EMOJI!
S
Sheila Serio
AGREE
J
Jordana Carter
completely agree.
S
Suzy Vecchia
YES PLEASE
J
Jordana Carter
agree
J
Joe Castillo
Agree
J
Jim Forbes
agree
A
Annie Lam
Agreed
A
April Bowling
I agree. Conversely, it would be nice if we could "like" a customer's text.
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