No Response Needed Message in Unreplied Causes Fumbles / Double-Click to Like | Voters

No Response Needed Message in Unreplied Causes Fumbles / Double-Click to Like

gathering votes

Jennifer Minnich

It would be nice to have a "No Response Needed" option to clear Unreplied Conversation Notifications.
It would be nice that if an unreplied message comes in that is less than 10 words, no response would not be counted as a Fumble.
--
Is it possible to incorporate an option for us to just double click a guest message to "like that message" instead of us trying to send thumbs up emojis back and forth to stop the clock. We are trying our best to decrease our fumble rate and now I was just informed that anytime we click ignore it auto fumbles!!?

Destiny Stump

I love this idea, drivecentric please implement something like this!

Randy

For sure this should be an option.

Drew Adler

Merged in a post:

Decrease fumble percentage with an easy update!

Chad Wages

Is it possible to incorporate an option for us to just double click a guest message to "like that message" instead of us trying to send thumbs up emojis back and forth to stop the clock. We are trying our best to decrease our fumble rate and now I was just informed that anytime we click ignore it auto fumbles!!?

Jeff Ward

Great idea!

Matt Council

Yes or a 'No response required' option for managers to tag onto a task.

Andy Hitzemann

Absolutely agree. Not every text needs a reply.

Dave Stalvey

Good idea

Bob Foster

Suggestion: We have a "fire" symbol that we can color for a hot prospect. I suggest that we have an ice symbol that we can color when we feel a deal should be killed.

Drew Adler

Merged in a post:

Emails/texts that don't need a response

Lillian Hidenfelter

I have customers emailing back things that don't need a response and our sales team is big on NOT ignoring texts and emails. I think like on dealersocket we should have a no response needed button. Maybe managers and CCS's should be the only ones who have access but it was very useful.

Shelby Parker

Thank you for posting, Lillian Hidenfelter! I have a few more questions for you:

Can you provide more context on the types of emails/texts that typically don't require a response?
How did the 'no response needed' button function in DealerSocket? What happened when it was clicked?
Why should only managers and CCS's have access to this feature? How would it impact the workflow if all team members had access?

Lillian Hidenfelter

Shelby Parker Of course! A lot of customers have automated emails that don't need a response or sometimes a customer will keep responding with OK after you do and you have to respond again to get the message to go away and the customer gets annoyed. I think only managers and CCS's should have access because the sales people will use it for customer who do need a response but they don't want to text/email the customer back. I think this would help with our response times and will help things to stop being fumbled.

→