No notification for completed credit application | Voters

No notification for completed credit application

Jeff McDowell

Saw that there was a note that should of generated for a credit application being completed but there is not. We are not getting any notification at all.

Jeff McDowell

In Socket, we would get a notification alert in the desktop and phone as well as a pop notification on our phone. This has been an issue since it went live for us. My first notice was when a client submitted it and Socket notified me. Then today, with Socket no longer active for us, I had a client complete it and never was notified anywhere or had a note that it was complete

Shelby Parker

Sorry you’re running into this, Jeff McDowell — totally makes sense that this would be a problem if completed credit apps aren’t triggering anything. To help us narrow it down, where were you expecting that notification to show up (in-app in DriveCentric vs email/text, etc.)? Also, who should be receiving it (a specific role/team or everyone), and should it fire for every completed application or only certain ones? Lastly, when did you first notice it wasn’t coming through, and do you know if it ever worked correctly for you in the past?