No longer able to insert a vehicle into email templates
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Ben Vinger
Since the recent update to the 'Insert Vehicle' template, the vehicle block no longer nests within the body of an email. Currently, users have to manually add text around the vehicle, which creates a significant bottleneck for our high-volume BDC departments. I understand we cannot revert to the previous functionality, however can you make an adjustment that allows the inserted vehicle to be embedded within an email template?
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Alexis Johnson
Yes this is EXTREMELY frustrating. Before, you could place the vehicle information within the body of the message. I don't understand how the updated format changed this? It is necessary for it to not automatically place it at the bottom of the message as most signatures are part of templates anyways.
Shelby Parker
Thanks for flagging this, Ben Vinger — and sorry for the slowdown this update has caused. The context around high-volume BDC workflows is really helpful. I’m sharing this with the team so we can review whether we can adjust the Insert Vehicle block to embed/nest within the email body again, and we’ll follow up if we need any additional details to investigate.