need to extend the time for auto delete of the social security number and DOB from 12 hrs to 24 hrs
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Emilio France
need to extend the time for auto delete of the social security number and DOB from 12 hrs to 24 hrs
Zackary Coe
It is very annoying to need to re-input customer data. Our store is open 9-7. any next day need would erase that information
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Oliver Stump
I agree, it needs to be way more than 12 hours for this. We have deals that last 3 or more days before it is pushed to bank and we have to re input the info and it is vey time consuming and frustrating!!!!
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Mark Rose
Yes. We have a more than 12 hour window that we are closed.
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AJ Murphy
Yes agreed! Having this information available for only 12 hours can put us is in a very difficult position.
For example, a customer may complete a credit application after the dealership has closed. If their Social Security number is automatically deleted within 12 hours, it could be removed before the dealership even reopens and anyone has an opportunity to access the application. We would then have to contact the customer and say, “I’m sorry, our CRM doesn’t retain this information for more than 12 hours, so you’ll need to submit it again.”
This can create an unnecessary and frustrating experience for customers, especially when they submit an application expecting an answer within a specific timeframe. Their approval process could be delayed simply because we have to ask them to resubmit information they already provided and they may not be available to do so during the day.
Extending the retention period would help prevent avoidable delays, improve efficiency for our team, and provide customers with a much smoother and more professional experience.
Shelby Parker
Thanks for flagging this, Emilio France — really appreciate you calling it out. Extending the auto-delete window for SSN and DOB from 12 hours to 24 hours is helpful context, and I’m sharing this with the team for review. If you can share a bit more about your workflow/use case (e.g., what’s driving the need for 24 hours), it’ll help us evaluate the best path forward.
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Trevor Purdin
Shelby Parker Well we really could use it in there all the time. But we were told your system can't do that. We put a social in there to collect credit info. If for some reason that person can't get approved and needs co signers... it should be just being able to add their info on top of the main buyer. That happens at many different times... 1 day, 3 days, 1 week... etc. So having to constantly keep asking the customer for their social... is very annoying to the consumer.