Thanks for flagging this, David Konnight — totally hear you. Having a bunch of separate tasks for the same customer (and then getting dinged for it) is frustrating, especially if you only want to reach out once. To make sure we’re aiming at the right fix: when you complete one task (like a call), what should happen to the other tasks for that same customer — should they auto-complete, be dismissed, or roll up into a single remaining task? Also, are those tasks usually all the same action (e.g., multiple calls) or a mix of different actions you still need to do separately? And is the bigger issue the task count/clutter you’re getting judged on, or that the system is effectively pushing you to contact the customer multiple times?